FAQ

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Who are we?

Our headquarters is located in Jiangsu, China. Since 2007, we have been selling to the domestic market (30.00%), South Asia (13.00%), East Asia (12.00%), Northern Europe (8.00%), Southeast Asia (8.00%), Africa (6.00%), Western Europe (5.00%), Eastern Europe (5.00%), Southern Europe (3.00%), South America (3.00%), North America (3.00%), Oceania (2.00%), and Central America (2.00%). Our office has a total of approximately 11 to 50 people.

Are you a factory or a trading company? Which payment methods do you support? Can you provide samples?

We are a factory that provides OEM and ODM services to customers. We welcome you to visit our factory at any time. We support various payment methods such as L/C, T/T, credit card, PayPal, etc. Our company can provide samples!

What can you buy from us?

Over 30,000 specifications and models of wires and cables, including 35KV power cables, household wires, instrument cables, control cables, PTFE high-temperature wires and cables, silicone rubber wires and cables, flat cables, photovoltaic wires and cables, flexible robot cables, and ultra-high-temperature resistant compensating cables, among others.

Why do you purchase from us rather than other suppliers?

Jiangsu Senhua Wire and Cable Co., Ltd. boasts a strong R&D team, a well-established service system, and a skilled sales team. The company has always adhered to the principle of 'Price First, Quality First, Customers Foremost' and has truly become a company that prioritizes quality and puts customers first.

What are the packaging standards? What about the delivery time?

Export standard packaging or special packaging as per customer requirements; ordinary model products take 1-3 days. For large orders, it will take approximately 3-15 days.

What should we do if we encounter after-sales market issues?

For imported futures products, we provide a one-year warranty; we also offer product technical information and telephone or video guidance to provide installation and commissioning services.

What can we offer?

Accepted Delivery Terms: EXW, FOB, CIF, FCA, DDP, DAF; Accepted Payment Currencies: US Dollar, Euro, Japanese Yen, Australian Dollar, Hong Kong Dollar, British Pound, Chinese Yuan; Acceptable Payment Methods: Telegraphic Transfer, Western Union Money Transfer, Credit Card, Western Union; Spoken Languages: English, Mandarin Chinese, Arabic, Korean, etc.

What is the working hours range for our reply to appointments and inquiries?

7:30 AM to 5:30 PM from Monday to Friday